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AI development in Melbourne

Intro

Cloudploys is a Melbourne software team that ships production AI: from secure LLM integrations and retrieval-augmented assistants to workflow agents that sit alongside CRMs, SharePoint, and your internal APIs. We focus on outcomes Australian organisations care about — accuracy, governance, latency, and total cost of ownership — not demo chatbots. Whether you are experimenting with a first copilot or scaling usage across departments, we design architectures that fit your risk profile, including Australian hosting and data residency where required. Our work spans prompt orchestration, evaluation, human-in-the-loop review, and integration with Microsoft 365, Salesforce, and custom backends. Based in Melbourne, we collaborate with product and operations teams across Australia to iterate quickly while keeping security and compliance in mind.

What we deliver

  • LLM and multimodal integration behind your existing apps
  • AI agents and orchestration for sales, support, and operations
  • Evaluation, guardrails, and monitoring for production use
  • Microsoft Copilot Studio and M365-aware implementations
  • API design and secure service layers for AI features

Use cases

Operational copilots

Give staff natural-language access to procedures, policies, and systems of record with audited responses.

Document-heavy workflows

Classify, extract, and draft from tenders, contracts, and reports with reviewer checkpoints.

Customer-facing assistance

Deflect routine queries while escalating edge cases with full conversation context.

Technologies

OpenAI / Azure OpenAI Python / Node.js LangChain & custom RAG Microsoft 365 & Power Platform Vector databases Salesforce & REST APIs

Ready to talk?

Book a call with our Melbourne team to explore scope, timeline, and fit.

Summary

Partner with a Melbourne AI development team that bridges product, data, and security. We help Australian organisations adopt AI pragmatically — starting with high-friction workflows, measuring impact, and scaling what works.